17 Oct

Pride, Prejudice and the Turning Leaves

I just returned back to Muskoka from Euro-land and was happy to see a feast of fall colors still hanging on however it is an unfortunate marker that its time to pull the boats out. So I jetted across the lake today to a local marina that I have been doing business with for many years to take my two jetski’s out. I walked into the office to pay the fee, greeting the people with a frozen smile but I sensed something was wrong. I was promptly told by Mr. big attitude man, “you can’t remove your boats here, we don’t allow that anymore”  Well I have been using this marina for 6 or 7 years, buying gas, using storage, launching boats – removing them, getting service, recommending them, etc. I pleaded my case which they couldn’t care less to hear so I left. I then instructed my friend waiting in the parking lot with the truck and trailer that we are out of luck.

What to do? I remembered seeing the old Wallace Marine had started up again when I visited Abbeys awesome bakery this summer. A quick call and I was greeted by a guy named Dave who remarked, “come on over“. Upon arrival the people were just fantastic and out of frustration I explained the story of what just happened. They acknowledged they have heard the story a few times before. I love it when people and companies understand that its all about the customer. When customers have bad experiences they usually tell on average about 10 people however for these guys I thought I would tell a few more.  Thanks Pride Marine for turning me away and forcing me to discover the awesome Summer Water Sports who get it.

In: in and around muskoka ontario, on the water, uncategorized

9 Responses
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  1. Mary Ann says:

    What a great photo. MA

  2. Jim Boyd says:

    Exactly the same scenario in the spring of 2012. I had been using that marina since the 60’s. Summer Water Sports it is.

  3. Jenn Jilks says:

    It’s not so long ago that they changed ownership. Isn’t Pride a rather large business, with quite a few marinas? Have they outgrown the cottage casual mindset?
    Such a shame.

  4. Jim Wilkonson says:

    Funny I went to the old Wallace Marina twice, and would never go back, horrible service

  5. Bill says:

    I had some difficulty with Pride Marine on two previous occasions. Once they overcharged me for storage and service of my boats and would not listen whatsoever. Luckily I found a quote which backed it up and they finally adjusted after great lengths of frustration and no apologies. Another time I purchased a used boat and brought it in to launch and they refused me because they noticed a competitors name on the truck that I purchased it from. They lost my business for good with their arrogance and protective ways.

  6. Right on, Ed! I love it when you tell it like it is!

  7. Gord Hawke says:

    The Summer Watersports guys are the best!

  8. Michelle says:

    How things change. I remember getting black ball candy and licorice there back in the 70’s, while Mike put gas in the boat…

  9. l says:

    I used to work for this company. Good move leaving! Miserable assholes, all of them.

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